Asc365 Privacy Policy – Your Data Is Safe With Us

1. Introduction

Asc365 (referred to in this document as "we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We believe protecting each player's personal data is a fundamental responsibility. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

By visiting the asc365 website or creating an account, you are considered to have accepted this Privacy Policy. This policy is Terms & Conditions' part of and together with both documents shall be in full force and effect.

This Privacy Policy is written in plain language so every asc365 member can easily understand it. Skipping the legal jargon, we'll tell you straight — how safe your data is with us.

2. Information We Collect

Asc365 collects your information in several ways. Below is a detailed breakdown of what data is collected and why:

2.1 Information Collected at Registration

• Identity-Related: Full name, date of birth, and National ID number (for KYC verification).
• Contact Information: Mobile number, email address, current address.
• Account Information: Username and encrypted password.

2.2 Information Collected During Platform Use

• Payment Information: Mobile banking number (Mobile Pay/Nagad/Rocket) and transaction history. Full card numbers or bank account details are not stored.
• Gaming Activity: Gaming history, bet amounts, win/loss records, and preferred games.
• Device & Technical Information: IP address, browser type, operating system, device model, and session duration.
• Location data: Approximate geographic location (via IP address). Precise GPS location is not collected.

2.3 KYC (Know Your Customer) Information

KYC verification is carried out for large withdrawals or when a security check is required. The following documents may be requested during this process:

• National ID (NID) or passport photo.
• Selfie photo (for identity verification).
• Proof of address document (utility bill or bank statement).

2.4 Information Collected via Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance user experience. Learn more Cookies Policy provided in the relevant section.

3. How We Use Your Information

Asc365 uses collected data exclusively for the purposes listed below. Every use of your information is justified by a specific reason:

Data Type	Purpose of Use	Legal Basis
Name, mobile, email	Account Creation & Management	Contractual Necessity
Payment Information	Deposit & Withdrawal Processing	Contractual Necessity
NID / Identity Document	KYC Verification & Fraud Prevention	Legal Obligation
Gaming History	Responsible Gaming Monitoring	Legitimate Interest
IP Address	Security & Fraud Detection	Legitimate Interest
Email / Mobile	Promotions and offers (with your consent)	Consent

Asc365 never sells your data or shares it with unauthorized third parties for commercial purposes. This is our commitment.

4. Cookies Policy

Cookies are small text files stored in your browser. asc365 uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and core site functionality. These cannot be disabled.
• Performance Cookies: Used to analyze which pages on the site are visited most. This is done anonymously.
• Functionality Cookies: Used to remember your preferred language, theme, or game settings.
• Marketing Cookies: Used to show you relevant offers and advertisements. You can opt out at any time.

You can delete or block cookies at any time through your browser settings. Keep in mind that disabling certain cookies may limit some features of the site.

5. Sharing Information with Third Parties

Asc365 strictly controls who your data is shared with. Only the minimum necessary information is shared, and only in the limited circumstances outlined below:

• Payment processors: Mobile Pay, Nagad, and Rocket only receive the payment information strictly necessary to process transactions on their servers.
• Identity Verification Services: Authorized service providers verify KYC documents for identity checks. They do not retain the data.
• Cybersecurity partner: Technical data is shared for fraud detection and DDoS protection purposes.
• Legal authorities: We are required to share information with authorities when mandated by a legal order or court directive.

6. Data Retention & Deletion

How long asc365 retains your data depends on the type of information and the purpose it was collected for:

• Account Information: Retained for the duration of your active account and for up to 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with legal obligations.
• KYC Documents: Up to 5 years from the account closure date after verification.
• Cookies Data: Session cookies are deleted as soon as the browser is closed; other cookies typically last between 30 days and 1 year.
• Marketing Preferences: If you withdraw your consent, it will be revoked immediately.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

7. Your Rights

As an asc365 member, you have the following rights over your personal data. All rights can be exercised free of charge:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (unless we are subject to a legal obligation to retain it).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how your data is used.
• Right to object: You may object at any time to your data being used for marketing purposes.
• Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights support@asc365.bizto send us an email. We aim to respond within 30 business days.

8. Data Security Measures

Asc365 uses industry-leading technology to keep your data secure. Our security infrastructure is as follows:

• SSL/TLS Encryption: Every data exchange on the website is secured with 256-bit SSL encryption.
• Data encryption: Sensitive data stored in our databases is protected with AES-256 encryption.
• Two-factor authentication (2FA): Optional for members and mandatory for administrative access.
• Firewall & DDoS Protection: Measures in place to prevent unauthorized access and cyberattacks.
• Regular Security Audits: A third-party expert team regularly audits our systems.
• Staff Training: All asc365 staff receive regular training on privacy and data security.

In the event of a data breach, we will directly notify all affected members within 72 hours and take immediate steps to address the situation.

9. Child Protection

Asc365 strictly does not provide services to anyone under 18. We do not knowingly collect personal data from minors.

Age verification is carried out at registration. If a minor is found to have created an account using false information, that account will be immediately closed and all collected data will be deleted.

If parents suspect their child is using asc365, they should immediately support@asc365.bizto get in touch.

10. Changes to the Privacy Policy

Asc365 may update this Privacy Policy from time to time. When changes are made:

• This page will be updated with a new date reflecting the changes.
• For significant changes, you will be notified directly via your registered mobile number or email.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this page regularly to stay up to date on your rights and our commitments.

11. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

• Email: support@asc365.biz
• Support: Website live chat (available 24/7)
• Response Time: Typically within 24–72 hours